Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

88%
88%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Overall, my experience with this visit was better than I expected. I had a lot of questions & concerns about the procedure & my GI-specialist answered & addressed all of them accurately & patiently. The entire team was excellent."

"Dr. Shanavas and the Endoscopic Surgical Centre team are consummate professionals who seem to have a genuine interest in providing top tier care and services to their patients."

"The nurses who helped me were amazing, they were so comforting and helpful. Probably one of the best experiences I've had at a medical establishment because of them."



"All of the staff were friendly, helpful, kind. One could not ask for better treatment."

"I was treated with respect by all the professional people at the Center. Dr. Genovese saw me before and after the procedure and explained everything very clearly. The anesthesiologist was very good and explalned what she would be using, etc."

"The staff is the bessssssssst in the world, everyone let me feel comfortable, they were courteous and respectful. A very special thanks to Dr. Williams, she is the best, so sweet. Meg was so sweet and respectful, I would vote for Meg for president. "

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.